Privacy Policy

Updated on 12/12/2023

Hello and welcome to the VM Online Store (https://vmonlinestore.com) operated by VM Tech. We understand that privacy online is important to users, especially when conducting business. This statement governs our privacy policy for users who visit the site without transacting business and visitors who register to transact business on the site and use the various services provided by VM Tech.

What information is collected?

Any visitor to our website may provide us with basic information for their user profile. We also get additional data from our clients, including address, phone number, email address, and name.

We also collect the following information when you place an order with us:

  • Recently viewed products: We’ll use this to, for example, show you products you’ve recently viewed.
  • Location, IP address: We’ll use this for purposes like estimating taxes and shipping.
  • Name, email, phone: We’ll send you information about your account and order.
  • Address: We’ll ask you to enter this so we can, for instance, estimate shipping before you place an order and send you the order.

How do we use the collected information?

We use the information we gather to improve user experience on our website, offer pertinent services, and handle sales and purchase requests. and might send clients emails regarding news or opportunities for purchases and sales pertaining to the website’s topic. We might also use it to get in touch with users to answer particular questions or deliver information that they’ve requested.

Payments

We accept payments through PhonePe Payment Gateway. When processing payments, some of your data will be passed to the payment processor, including information required to process or support the payment, such as the purchase total and billing information. Please review the PhonePe privacy policy to find out more about how they handle your data.

How do we keep information secure?

Every member of our staff is aware of our security procedures and privacy policy. Only a small group of qualified employees have access to the customer information; these employees are provided with passwords to access the information. We routinely audit our security procedures and systems. Despite our best efforts to keep the website secure, errors, tampering, and hacking can occur in electronic communications and databases. We make no guarantees or warranties regarding the non-occurrence of such events, and we disclaim all liability to customers for any such incidents.

How long do we retain your data?

The comment and its metadata are retained indefinitely. This is so we can automatically recognize and approve any follow-up comments instead of holding them in a moderation queue. We also store personal information for users who register on our website. They provide this in their user profile. Except for their username, all users have the ability to view, edit, or delete their personal information at any time. The website’s administrators also have access to view and modify that data.

What rights do you have over your data?

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any information you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we must keep for administrative, legal, or security purposes.

You also have the rights to access, rectification, erasure, restriction of processing, objecting to processing, data portability, complaining to a supervisory authority, and withdrawing consent.

What about children’s privacy?

Our service does not address “children,” anyone under the age of 18 years, and we do not knowingly collect personally identifiable information from children under 18 years.

If you are a parent or guardian and know that your child has provided us with personal information, please get in touch with us immediately at the contact details provided. If we come to know that children under the age of 18 have provided personal information, we will delete the information from our servers immediately.

How do we use cookies?

Cookies are used for a variety of reasons. We use cookies to obtain information about our visitors preferences and the services they select. We also use cookies for security purposes to protect our customers. For example, if a customer is logged on and the site is unused for more than 10 minutes, we will automatically log the customer off.

When you log in, we will set up several cookies to save your login information and screen display choices. Login cookies last two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. The login cookies will be removed if you log out of your account.

In order to assist with spam detection, we gather information from visitors who leave comments on the website, including the IP address and browser user agent string.

Any questions about our privacy policy?

Please reach out to us for all service inquiries, any issues utilising our services, and questions about our shipping policy at help@vmonlinestore.com.