Returns and Refunds

Updated on 12/12/2023

Returns and refunds policy vary by product, ranging from 7 days to 30 days, and require proof of purchase to process the return. We cannot issue a full refund or exchange if specified days have passed since the purchase. Upon receipt, the item must be in its original and undamaged condition. Additionally, it must be in its original packaging. Kindly refrain from returning the purchase to the manufacturer.

There are certain situations where only partial refunds are granted:

  • CDs, DVDs, software, and video games that have been opened.
  • Any item not in its original condition is damaged or missing parts for reasons other than our error.
  • Any item that is returned exceeds mentioned days after delivery.

What is the process of returns and refunds?

Once the return is received and inspected, we will email you to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund. If the refunds are approved, a refund will be processed, and a credit will automatically be applied to the credit card or original payment method within a certain number of days.

Late or missing refunds

First, make sure you have received the refund by checking your bank account once more. Then get in touch with the credit card issuer. The official posting of the refund may take some time. Next, give the bank a call. It usually takes some time for a refund to be posted due to processing. If, after doing all of the above, you still haven’t received your refund, you can get in touch with us.

Can I exchange my product?

We only replace items if they are defective or damaged. If you need to exchange it for the same thing, email us at help@vmonlinestore.com and send the item to: VM Tech, 5/1, Lakshmi Complex, Sivasakthi Nagar, Chellam Nagar Pirivu, Tiruppur – 641604.

How do I return my product?

You will be responsible for your own shipping costs for returning the items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for the exchanged product to reach you may vary.

If returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive the returned item.

To return the product, you should mail the product to: VM Tech, 5/1, Lakshmi Complex, Sivasakthi Nagar, Chellam Nagar Pirivu, Tiruppur – 641604.

Any questions about our returns and refunds policy?

Please reach out to us for all service inquiries, any issues utilising our services, and questions about our shipping policy at help@vmonlinestore.com.